Can I use a join code to roster myself as a household if my athlete is already on the team?

No. The join code is used to connect a household/family to the correct program or team while rostering the athlete. If your athlete is already on the team but you are not connected as a household contact, you need the coach/admin to add your household details to the athlete record. (We are close to having a self-service way to do this.)

Why a join code won't work in this case

• A join code connects a household/family to a program or team while rostering the athlete for the first time.
• It is not intended to add a household contact to an athlete who is already rostered.

What to do instead

• Contact the coach or admin.
• Ask them to add your household details to the existing athlete record.

Coming soon

A self-service way to complete this connection is in progress.

Need help?

Visit info.safeteam.io for FAQs and walkthroughs, email support@safeteam.io, or text 763-777-7279.