My athlete is already rostered but I cannot see the team, what should I do?

Ask the coach/admin to verify that your household contact is attached to the athlete record and that the athlete is assigned to the correct team/program. Also, if you do have an existing account, make sure you are logged in with the email address that is connected to the athlete's record. There are times when signing up for different teams with different kids that more than one email ends up getting used.

Troubleshooting steps

  • Ask the coach or admin to verify:
    • Your household contact is attached to the athlete record.
    • The athlete is assigned to the correct team/program.
  • Check that you are logged in with the email address connected to the athlete's record.

Common cause

  • Families with multiple kids on different teams sometimes end up using more than one email address, which can cause a mismatch.

Need help?

Visit info.safeteam.io for FAQs and walkthroughs, email support@safeteam.io, or text 763-777-7279.

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